Step 1: Ship it.
Step 2: Listen.
Here’s what went wrong with #nlgs18 in the first 24 hours…
- Players couldn’t log in.
- Players couldn’t access the forum.
- Players could only view the first activity.
And most people don’t even know what #nlgs18 is.
The login issue was caused by missing activation emails. An easy fix. The forum access issue was caused by an incorrect, top-level access setting. And the activity issue was caused by an unchecked box forcing strict course progression.
But that last one. Man. That’s a real facepalm moment. Talk about missing the forest for the trees.