Special Dread

There’s a special kind of dread you feel when you fire up the laptop first thing in the morning—and see you made a stupid little mistake the day before, resulting in a customer being incorrectly charged almost 40 times (overnight), to the tune of almost $3,000.

“You see this watch? You see this watch?”
“Yeah.”
“That watch cost more than your car.” —Blake

My daily driver cost $2,500.

But you know what’s nice?

Somewhere along the way, someone told me:

“Call your customer before your customer has to call you.”

I had the problem solved, the charges reversed, and full documentation to the customer within 30 minutes. His response, “Shit happens.”

I hope he gets to keep the points.

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